The Customer Service categories are a hugely important part of the kbbreview Retail & Design Awards, however they are not open for submitted entries as the finalists and winners are chosen in a different way.

In every issue of kbbreview our Mystery Shopper visits a different town and evaluates selected retailers in that area, based on their first impressions – and this appears as our famous Shopping Around feature. Out of the dozens of showrooms visited the Mystery Shopper picks a shortlist of favourites and an eventual winner for the Kitchen Customer Service of the Year Award and the Bathroom Customer Service of the Year Award.